Kundenservice auf Englisch 👉

1. Basic Service Communication

Communication Skills

1. Business English Communication Skills
2. Business English Communication Skills – Exercises
3. Business Kommunikation
4. Communicate Clearly & Professionally
5. Polite Professional Language

Greeting Customers

1. Professional Greetings & First Impressions
2. Begrüßen auf Englisch
3. Jemanden begrüßen (Greeting Someone)

Understanding the Customer

1. Active Listening in English
2. Asking Questions & Clarifying
3. Checking & Confirming Understanding

Helping Customers

1. Explaining Processes Clearly
2. Giving Instructions
3. Showing Empathy in Customer Service

Problems & Complaints

1. Handling Complaints
2. Handling Delays Professionally
3. Difficult Situations
4. Apologizing Politely

Closing the Conversation

1. Ending Conversations Professionally

Telephone & Email

1. Telephone & Email Communication
2. Telefon-Englisch
3. Telefon-Englisch für Business und Beruf

General Customer Contact

1. Small Talk with Clients
2. Business-Konversation auf Englisch

Cross-Cultural Communication

1. Cross-Cultural Communication