British Business Culture

1. British Culture Training 1
2. British Culture Training 2
3. British Understatement 1
4. British Understatement 2
5. British Understatement 3

Communication Styles

1. Communication Style – Direct vs Indirect
2. Formal vs Informal English
3. Formal vs Informal English 2
4. Formal vs Informal English 3
5. Formal vs Informal English 4
6. Formal vs Informal Explanation

Politeness

1. English Politeness – Overview
2. English Politeness – Exercises
3. British Politeness – What Does It Really Mean?
4. Politeness – Softeners
5. Politeness – Avoiding "No"
6. Politeness – Understatement
7. Polite Disagreement
8. Polite Requests
9. Polite Criticism
10. Polite Openings
11. Polite English
12. Polite Questions 1
13. Polite Questions 2

Small Talk & Social Skills

1. Small Talk with Clients
2. Small Talk – Visiting a Company
3. Small Talk – Professionelle Brückenphrasen
4. Greeting Someone
5. Begrüßen auf Englisch
6. Professional Greetings & First Impressions

Cross-Cultural Communication

1. Cross-Cultural Communication
2. Business Konversation auf Englisch
3. Business English Communication Skills
4. Business English Communication Skills – Exercises

Useful Business Communication

1. Communicate Clearly & Professionally
2. Active Listening in English
3. Showing Empathy in Customer Service
4. Asking Questions & Clarifying
5. Checking & Confirming Understanding
6. Explaining Processes Clearly
7. Giving Instructions
8. Handling Complaints
9. Difficult Situations
10. Apologizing Politely
11. Ending Conversations Professionally
12. Telephone & Email Communication

Quizzes

1. Culture Quiz – GB vs Germany
2. Culture Quiz 2 – GB vs Germany